Verizon Business Helps Deltek Improve Its Customer Support While Reducing Costs

Verizon Business Helps Deltek Improve Its Customer Support While Reducing Costs: "Deltek, a leading provider of enterprise applications software for project-focused organizations, is employing a wide range of Verizon Business services to support Deltek's rapid growth and portfolio expansion. The multiyear, multimillion-dollar agreement calls for Verizon Business to provide Managed Private IP, Managed IP PBX, Web Center, voice services, Audio, Video and Net Conferencing, and customer premises equipment.

'The primary goal of our relationship with Verizon Business is to build a communications platform that will enable our fast-growing company to meet the needs of our internal and external customers, both today and in the future,' said Lee Evans, Deltek vice president of IT.
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Deltek is employing Private IP, Verizon Business' fastest-growing service, and IP PBX to streamline voice and data and to link more than 1,200 employees across 14 business locations in the United States, Europe, Australia and the Philippines.

Through its use of Verizon Web Center -- a network-based, contact center solution that provides multimedia contact options, customer prioritization and intelligent routing tools -- Deltek is greatly improving the support experience for customers contacting the company."